FlowState CX DataHub OS powers a suite of connected applications that deliver operational intelligence across every dimension of your CX stack.
One foundation. More ways to improve CX.
Each Flowstate application addresses a focused CX challenge. Powered by DataHub OS, they can work from shared definitions, coherent operational views and traceable data rather than creating another disconnected layer of reporting
Monitoring & Performance Testing
Connect what you test with what you observe in live operations—using aligned real-time and historical analytics
IVR Mapping
Map, test and audit complex IVR journeys with a clearer view across customer paths and languages
Build and run your own test environments with ease
Our consumption based pricing can reduce costs of traditional CX testing by up to 60%
Real-Time Dashboards & Analytics
Give business users self-service, real-time visibility into the signals shaping CX performance
Voice Biometrics
Connect biometric verification, interaction and outcome data in one governed operational view
“Creating measurable flow across your applications and customer facing tools is not a vision, with FlowStateCX it’s now a reality”.
Global Insurance Leader
84% of CX teams that try FlowState Monitoring and Performance Testing switch from their current provider.
“Our new real-time dashboards and data views now provide outbound-specific CTI, transfer, campaign, digital interaction and bot performance metrics. Super powerful to ensure agent and campaign performance”.
Global Shipping and Logistics
Ready to talk to the FlowStateCX team about a controlled, low-risk introduction of DataHub into your environment?
No forced cut-over. No rip-and-replace. Just a faster, clearer path from question to answer.