Terms of Service
Omni Intelligence (OI) is a Cloud Platform which provides its subscribers with several services that help improve Contact Center productivity. The OI services are aimed at different aspects of Contact Center operation and are priced using multiple commercial models.
All OI services fall into one of the two categories:
• Contact Center Operations (OP)
• Monitoring & Performance Testing (MPT)
Each of the categories has its own pricing model. However, both models share a common ground as they both make provision for some kind of subscription with several inclusions as well as on-demand overages.
Terms & Conditions provided in this guide are applicable to both, OP and MPT models unless it is stated otherwise explicitly.
Our Terms of service can be downloaded here.