Nexus is the only available platform that provides repeatable, automated business journey testing of CX Cloud from Genesys and Salesforce that stakeholders can trust.
ASSURING SMARTER
END-TO-END CUSTOMER AND EMPLOYEE EXPERIENCES
Nexus focuses on the key integration testing issues of:
- Presence and status synchronization
- External routing integration
- Validation of call controls and interaction handling
- Contact and account validation
- Field and data integrity
- Process completion & wrap up checks
- AI and transcription readiness of Genesys Agent Co-pilot and Salesforce Einstein
ASSURING SMARTER
END-TO-END CUSTOMER AND EMPLOYEE EXPERIENCES
Nexus focuses on the key integration testing issues of:
- Presence and status synchronization
- External routing integration
- Validation of call controls and interaction handling
- Contact and account validation
- Field and data integrity
- Process completion & wrap up checks
- AI and transcription readiness of Genesys Agent Co-pilot and Salesforce Einstein
Assure the success of your CX Cloud from Genesys and Salesforce integration
 | Identify and eliminate errors before they impact live environments |
 | De-risk quarterly Salesforce releases and Genesys feature toggles |
 | Enhance decision making, boost productivity and improve quality. |
Assure the success of your CX Cloud from Genesys and Salesforce integration
Identify and eliminate errors before they impact live environments
De-risk quarterly Salesforce releases and Genesys feature toggles
Enhance decision making, boost productivity and improve quality
UNLOCK THE TRUE POTENTIAL
OF GENESYS AND SALESFORCE
End-to-end
integration testing
Field synchronization
& data integrity
Real-time and
post-interaction insights
AI and transcription readiness
Functional and performance testing
NEXUS HELPS CUSTOMERS
- Significantly reduce UAT effort and cost during delivery
- De-risk quarterly Salesforce releases and Genesys feature toggles with focused regression coverage
- Establish a checkpoint for every release, giving audit-ready proof that revenue critical capabilities still work as designed before rollout
- Reduce Average Handle Time (AHT) by eliminating slow page loads, missing context and broken screen-pops before they hit live queues