01
FLOWSTATE
MONITORING
84% of CX teams that try FlowState MPT switch
from their current provider
from their current provider
Actionable insights,
built in minutes.
Keep a constant watch on operational performance and service quality to catch problems early
 |
Find faults fast. Ensure customer journeys are working as designed |
 |
Ensure mission-critical endpoints are running smoothly |
 |
Enhance decision making, boost productivity and improve quality |
Keep a constant watch on operational performance and service quality to catch problems early
Find faults fast. Ensure customer journeys are working as designed
Ensure mission-critical endpoints are running smoothly
Enhance decision making, boost productivity and improve quality
POINT. CLICK. RUN
TO GET TRUE CX OBSERVABILITY
Single click
mapping of
calls flows
Automated
reporting &
notifications
Truly end
to end
Designed
for the
business user
Only pay for
what you use
Does your current monitoring really help you achieve flow?
02
FLOWSTATE
QA & PERFORMANCE
A simple, intuitive tool that enables automated, end-to-end testing of your Contact Center to ensure optimal performance
|
Confirm your systems and endpoints can handle busy times without disruption |
|
Best practice guides to design the most appropriate testing |
|
Enhance decision making, boost productivity and improve quality |
A simple, intuitive tool that enables automated, end-to-end testing of your Contact Center to ensure optimal performance
Confirm your systems and endpoints can handle busy times without disruption
Best practice guides to design the most appropriate testing
Enhance decision making, boost productivity and improve quality
POINT. CLICK. RUN
TO GET TRUE CX OBSERVABILITY
End-to-end
testing on
demand
Live
dashboards
Vendor
approved agent
endpoints
Designed for
the business
user
Only pay for
what you use
Does your current testing partner really help you achieve flow?
- Self service virtual agent desktop
- The ability to manage operations at both the local and global level
- Multi language call flow design
- No more software licensing fees
WHAT’S NEXT?
